Amazon deliveries are generally associated with the excitement of receiving a new gadget, carefully opening the package, and finally getting your hands on the product you ordered. But sometimes the unboxing experience starts before the customer even gets the chance to open the package themselves.
That seems to be what happened in the case of a Lexar SL200 1TB Portable SSD, where the delivery agent allegedly began opening the package during the delivery process.
The incident has raised a familiar question among online shoppers: How much “open box delivery” is too much?
According to the customer’s story, the delivery agent began tearing apart the packaging with his bare fingers before the customer could even ask him to open it properly. Instead of having the buyer look at the package and handle the unboxing themselves, the delivery process turned into an unexpected hands-on opening session.
At one point, the customer humorously sums up the experience: “Amazon Open Box Delivery: the unboxing experience nobody asked for. It seems like Amazon wanted in on the action too.”
This time, the product at the center of the incident was a Lexar SL200 1TB Portable SSD, a compact external storage device for users who need portable data storage. For a technology product, especially one involving storage, customers are naturally interested in receiving a properly sealed package and checking the condition of the product before accepting delivery.
Amazon Open Box Delivery: the unboxing experience nobody asked for.
— S M A Sithick (@smasithick) August 17, 2026
Looks like Amazon wanted in on the action too. 😭
Before I could even ask him to open it properly, the delivery guy started tearing apart the packaging with his bare fingers.
This time, it’s my Lexar SL200 1TB… pic.twitter.com/WbCyLPtHu9
Open-box delivery itself is not necessarily unusual. Packages can be opened in front of customers in some delivery programmes so that the product can be visually inspected and its contents verified. In general, this is to give further assurance that the correct product is delivered and there is no damage or mismatch.
But the customer’s complaint points to a major difference: The process should ideally be transparent and controlled rather than an improvised unboxing.
Packaging is a part of the delivery experience for many customers. A sealed box indicates if a product hasn’t been mishandled after leaving the seller or warehouse. If packaging is torn open abruptly, customers will naturally wonder why it was opened, who authorised the opening, and whether it was done properly.
The problem is not just electronics. A portable SSD may be small, but the customer wants it, accessories and packaging to be intact. A sudden opening will raise questions about whether the product has been previously handled, returned, or damaged.
At the same time, an unusual delivery experience does not necessarily mean the product itself was tampered with or that Amazon violated its delivery policy. The exact situation would depend on the delivery process, seller, product listing, and order instructions.
As a customer waiting for an open-box delivery, it is beneficial to look at the package after it has been opened and check how it’s opened (especially at the high-end electronics end). A product should be very careful, and the whole product should be considered before it’s opened, especially if the customer is interested in it. The buyer can check the model, storage capacity, serial number if they are there, accessories, and visible condition. If there’s a problem or damage to it, documenting it immediately helps if they’re worried about it and then reporting it immediately.
The viral nature of such incidents also reflects how India’s online shopping culture has changed. Millions of customers now order smartphones, laptops, SSDs, cameras and other expensive electronics online. With that convenience comes an increasing expectation that deliveries will be handled professionally and that the condition of a product will be clear at the moment of handover.
In this case, the humour comes from the fact that the customer apparently didn’t even have a chance to ask for the package to be opened properly before the delivery agent took matters into his own hands.
The expected question would have been: "Can I open it?"
In fact, it seems that the experience was more like “Don’t worry, I’ll open it for you.”
At this point in time, whether it was just a regular open-box procedure or just a huge, overreacting delivery experience in the Lexar SL200 case, the result has made for an unusual unboxing story.
The takeaway for customers is pretty straightforward: if you are getting expensive electronics in an open-box delivery service, pay attention to the opening process, look carefully, and record any issues before the handover.
And for this particular customer, the joke says it all: Amazon apparently wanted to be part of the unboxing experience too.
