A global Microsoft service outage has affected parts of India’s aviation sector with SpiceJet cancelling three flights from Delhi and delaying two others on Friday, November 13, 2026. Major airlines like Air India, IndiGo and Akasa Air have also issued passenger advisories over the technical glitch.
Outlook and Microsoft 365 are just two examples of Microsoft services affected by the outage users and organisations that rely on them for communication and day to day operations had problems.
SpiceJet cancelled flights from Delhi to Pune, Leh and Mumbai. Two additional services were delayed to Darbhanga and Mumbai.
Airlines have told passengers to check their flight status before travelling to the airport as the situation evolves.
SpiceJet Cancels Three Flights From Delhi
SpiceJet said it experienced disruptions on Friday morning due to the global Microsoft outage.
The airline cancelled three flights from Delhi. The routes affected were:
- Delhi to Pune
- Delhi to Leh
- Delhi to Mumbai
In addition to the cancellations, two other SpiceJet services were delayed:
- Delhi to Darbhanga
- Delhi to Mumbai
The disruptions inconvenienced passengers travelling from the national capital. Travellers have been asked to contact airline and check updated departure information before leaving for airport.
Microsoft Outage Affects Airlines and Passenger Services
The technical disruption began on Thursday, November 12 and continued into Friday morning affecting Microsoft’s cloud services and applications.
Users around the world had problems accessing Outlook, Microsoft Teams and other Microsoft 365 services.
Businesses and organisations rely on Microsoft’s cloud infrastructure for email communication, collaboration and operational activities. The outage impacted these businesses and organisations.
Disruptions to digital systems and communication channels in the aviation sector can also pose problems for airline staff and passenger support services.
But the impact has not been uniform across airlines. SpiceJet mentioned flight cancellations and delays but others focused on communication issues with customers and urged passengers to keep an eye out for updates.
Air India Says Flight Operations Remain Unaffected
Air India said flight operations remained unaffected even though Microsoft was down.
The airline said it was keeping an eye on the situation and that communication channels were working normally.
Air India temporarily rerouted incoming email traffic so as not to disrupt passenger communications. The airline also said it continued to respond to customer emails within its normal 24-hour time frame.
The update assured passengers that the technical disruption had not affected flight operations at the time of announcement.
IndiGo and Akasa Air Issue Passenger Advisories
IndiGo and Akasa Air also issued advisories after the global Microsoft outage.
IndiGo told passengers their email support services had been affected by the technical issue. The airline said it may not receive any incoming customer emails during the outage.
Passengers needing immediate assistance were advised to use alternative channels (IndiGo’s virtual assistant 6E Skai on its website and mobile app).
Akasa Air also warned passengers that email-based customer support could be delayed. Travellers needing immediate assistance should contact the airline’s customer care centre or its official social media channels (if applicable).
Both airlines urged passengers to keep an eye on flight information and check for updates before setting off on their journeys.
Delhi Airport Advises Passengers to Check Flight Status
Delhi Airport also issued a passenger advisory during the technical disruption to airline services.
Travellers were requested to check flight schedules with respective airlines before leaving for airport.
Passengers should check official airline websites, mobile apps and airport information displays for changes in departure times, cancellations or other travel updates.
People who have received cancellation or delay notifications should contact their airline for information on rebooking, refunds and alternative travel arrangements.
What Caused the Global Microsoft Outage?
Microsoft experienced widespread service disruption starting on November 12th for several applications and cloud services.
Outlook and Microsoft Teams were among the services reported to be down. Access to Exchange Online mailboxes and other Microsoft 365 features was disrupted as well.
Microsoft said it was aware of the problem and that technical teams were investigating the disruption and working to restore services.
Some of the servers were having trouble so the company said that service recovery could take time as infrastructure capacity was restored.
When the aviation disruptions were reported, Microsoft hadn’t announced a complete fix.
The outage also hit organisations and digital services in several countries which illustrates how businesses are dependent on large cloud based technology platforms.
What Should Passengers Do During the Microsoft Outage?
Passengers travelling during the disruption should take a few precautions to avoid unnecessary inconvenience.
- Check the latest flight status on the airline’s official website or mobile application.
- Check departure timings before leaving for the airport.
- Do not rely on email notifications for urgent travel updates.
- If official customer care numbers are not available, use virtual assistants or social media support channels.
- Keep booking references and ticket details available.
- If a flight is cancelled or delayed contact the airline directly.
- Check refund and rescheduling options before making alternative travel arrangements.
Passengers should also not rely on unofficial social media posts for flight information. Airline and airport announcements are still the best source of updates.
Conclusion
The global Microsoft outage has brought new problems to India’s aviation sector too SpiceJet cancelled three flights and delayed two departures from Delhi on November 13.
Air India said its flights were operational but IndiGo and Akasa Air warned passengers that communication and customer support could be affected.
The incident shows how technical problems in widely used cloud services can impact industries outside of technology.
Passengers travelling during the disruption should continue to check official flight updates and contact airlines until services and communication systems are back up and running.
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